Advance Block Management ignored multiple formal complaints after I was harassed and falsely accused by neighbours — the situation escalated to police involvement. They provided no support, no reply, and showed zero duty of care.They also display false CCTV signage in the car park, claiming it’s in operation when there are no working cameras — something they’ve lied about for months.I’ve reported them to The Property Ombudsman and my local council. I no longer feel safe and am now considering moving out.[Edited to respond to Advance Block Management’s public reply]Your response is disappointing and misleading.I sent multiple formal emails over several months and received no response whatsoever—not even a basic acknowledgment. To now claim that your colleague “spent a considerable amount of unpaid time” attempting to communicate is not only false, but frankly insulting.You only chose to acknowledge me on this platform (Trustpilot)—after ignoring all direct attempts I made to resolve this privately and professionally. That alone speaks volumes about how complaints are handled under your management.I was the victim of harassment and false accusations by neighbours, and despite escalating the matter—including to the police—your company remained entirely silent and offered no support, mediation, or duty of care.Deflecting responsibility by pointing out I’m a tenant is unacceptable. As block managers, your obligation is to ensure a safe and secure environment for all residents, not just leaseholders. To suggest otherwise is ethically and professionally negligent.Your attempt to frame this as a matter of “unfortunate miscommunication” is not only inaccurate—it borders on gaslighting, given your complete lack of engagement over several months.As for your CCTV signage, it is knowingly deceptive. Displaying signs that suggest active surveillance when there are no working cameras is not just misleading—it is a serious breach of trust and potentially unlawful.All of this has been documented and timestamped. I’ve reported your company to The Property Ombudsman and my local council, and will continue escalating until the pattern of negligence and misinformation is properly addressed.I no longer feel safe living here—not due to neighbours, but because of the complete lack of transparency, communication, and accountability from your management team.[Review updated to respond to Advance Block Management’s public reply]I appreciate that certain legal matters, such as neighbour harassment, fall outside your statutory remit—but let’s be clear: you were not asked to act as law enforcement, only to acknowledge formal reports from a resident raising safety concerns. Instead, your company remained entirely silent in direct communication with me, despite being made aware that the situation had escalated to the police. Communicating only via my landlord—rather than responding to me as the resident affected—is a glaring oversight. That lack of direct acknowledgment, let alone support, is the issue here—and it directly undermines your claim to “aim to be helpful to all residents.”Referring to me as “a tenant” to minimise your responsibility is disappointing. Whether or not you are members of professional bodies like RICS or ARMA—which, from my checks, you are not—you still have a basic duty of care. These organisations promote transparency, resident safety, and proper complaint handling—exactly the areas where your silence and inaction have been most evident.Regarding the CCTV signage: it is not sufficient to “review the situation.” Signs suggesting active surveillance when there are no functioning cameras constitute a misrepresentation, and potentially a breach of GDPR and privacy law, particularly in residential blocks. This is not a minor compliance matter—it is a failure of duty and trust.Finally, your suggestion to “resend the emails” is disingenuous. Multiple emails were sent, dated, and documented. Your silence was not due to a technical error—it was systemic neglect.This situation has been reported to the Property Ombudsman and my local council, and I will continue escalating it until this pattern of negligence and misinformation is addressed properly. Public responses alone do not resolve the deeper failures here.
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Advance Block Management is a professional property management company. We cover all areas and manage properties and estates
in England and Wales.
