I bought my flat nearly 3 years ago and still don’t have an online account set up for service charge payments. I’ve tried so many times to get in touch — emails, phone calls, even their Fixflo portal — and either got ignored or told someone would get back to me (no one ever did).Despite all of that, the only letters I’ve ever received from them were:1. One in July 2024, saying I owed a balance — I paid it immediately.2. Another today, a final demand threatening legal action over a "late payment" and adding a £120 admin fee and a £150 court preparation fee.I never received anything in between. If they actually replied to any of my messages or sent proper invoices in the first place, this wouldn’t have happened. The whole thing feels like I’m being penalised for their own failure to communicate.If you're thinking about buying a place managed by AdvanceBM… good luck.
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Advance Block Management is a professional property management company. We cover all areas and manage properties and estates
in England and Wales.
