advanceddamp.co.uk

Poor Aftercare and Unresolved Damp Issues

Update: Following the publication of my review below, I received an email from Advanced Damp on 10 February acknowledging my complaint and stating that they would respond within five working days. However, despite this assurance, I have yet to receive a response.--------------------------Following a comprehensive damp survey conducted and paid for through Advanced Damp Ltd, I contracted their services in September 2024 to implement their recommended solutions. Based on their professional assessment, the prescribed works included external repointing, waterproof coating, and installation of an ACO drain system, at a total cost of £2,450.40.The works were completed on 3 October 2024, and despite their assurances that these works would resolve the damp problems, the issues have persisted.On 2 December 2024, merely two months after completion, I reported significant damp penetration through the bottom of the walls, providing photographic evidence. After receiving no response, I followed up on 5 December. It wasn't until 10 December 2024 that I received an acknowledgment, with their representative Leah promising an update by Thursday 12 December 2024. This deadline passed without any communication.On 15 December, I had to chase again, expressing my intention to contact Checkatrade if the matter wasn't addressed by the following day. Only then did Advanced Damp arrange for their surveyor, Alfie, to inspect the property on 23 December. During his visit, Alfie confirmed that remedial works would be necessary to address the ongoing damp issues. He informed me that I would need to wait for his report and for the company to determine their approach to rectifying the problems.On 15 January 2025, having heard nothing since Alfie's visit, I requested an update. Leah responded saying she would "follow up with your proposal this week." Today, more than a month after Alfie's inspection and over six weeks since my initial complaint, Advanced Damp has neither shared the findings from Alfie's inspection nor proposed any solution.Their pattern of delayed responses and unfulfilled promises is concerning. Between 2 December 2024, and January 2025, I have had to chase repeatedly for updates, with each promise of action resulting in further delays or silence. Most concerning is that even after their own surveyor confirmed the need for remedial work, the company has effectively gone silent, leaving me with the same damp issues I paid to have resolved.I cannot recommend Advanced Damp Ltd based on this experience. While their initial installation in October 2024 appeared professional, their aftercare service has been substandard. The company has demonstrated a concerning pattern of ignoring customer communications, missing self-imposed deadlines, and failing to take responsibility for their work. Most importantly, the damp issues that I paid £2,450.40 to have resolved remain unaddressed less than three months after completion, even after their own surveyor confirmed the need for remedial work.

Date of experience: Dec 02, 2024