advanceddamp.co.uk

Skilled, Transparent and Efficient!

I had the pleasure of working with Advanced Damp recently when I needed a thorough damp survey and treatment for my home. From start to finish, the team was exceptional, providing a level of service that far exceeded my expectations.The process began with Sam, who conducted a detailed survey of the property. Sam was punctual, professional, and incredibly knowledgeable. He took the time to explain each part of the inspection, pointing out signs of rising damp and explaining why certain areas of the house were more affected than others. What really impressed me was how transparent he was about the whole process—there were no hidden details, just honest advice about what needed to be done and why. By the time Sam had finished, I felt confident that I understood the issues and what would be required to fix them.Once the survey was completed, Advanced Damp’s customer service team reached out to schedule the damp proofing work. They were incredibly accommodating, finding a time that worked for me and keeping me updated every step of the way. The communication was fantastic—I always knew what to expect, and I never felt like I was left wondering when the next part of the job would be done.When it came to the damp proofing itself, Alan led the team, and I couldn’t have been happier with the quality of the work. Alan and his team were efficient, tidy, and incredibly respectful of my home. They made sure to protect the surrounding areas while working, and Alan regularly checked in to update me on their progress. The attention to detail was remarkable; he treated my home as if it were his own, which was something I really valued.Not only did they complete the work to an exceptionally high standard, but they also ensured that everything was clean and tidy before they left. I was dreading having to deal with a mess afterward, but there was nothing of the sort. Alan and his team left the place looking as good as new, and I could immediately see the difference their work made.Overall, Advanced Damp delivered a fantastic experience, from the initial survey with Sam to the quality of work provided by Alan and his team. It’s clear they know what they’re doing, and they genuinely care about their customers. I would wholeheartedly recommend them to anyone dealing with damp issues.Thank you to the entire team for making a stressful problem so much easier to manage

Date of experience: Oct 16, 2024