I seem to have had an altogether different experience with this company unfortunately. I will say the initial survey carried out was good but it only went down hill from there. The costs got more and more expensive. I asked for new updated quotes or clarification of certain points or costs - I was only ever given answers over the phone (My mistake! AWAYS GET IT IN WRITING). I was quoted a 2 day job. The contractor didn't turn up the first day. I had been advised he was stuck in traffic due to an accident on the A34 but I did live traffic updates and could see it had cleared. Roughly 2 hours later I was told there was still traffic and they would not be coming - this was at 12pm. I just did not believe this was the truth. They arrived Friday to carry out the work and what had initially been a 2 day job was then carried out in 1/2 a day. The plaster job was carried out very poorly. I had been advised over the phone that fresh chipboard for my boxing in would be supplied - I was appalled to see they had put back in my rotten old chipboard and it was an absolute joke. I raised this to be told in their T&Cs they don't cover skirting or boxing in. Then why did they agree to do it? I also checked their T&Cs and whilst it does say they don't cover skirting boards it says nothing about the boxing in. The boxing in was also identified in their initial survey as needing to be replaced. I then received their invoice was was wrong twice - charging for work not actually carried out and then when they sent it the third time the discounts initially applied had been reduced. After lots of back and forth and I'll admit I lost my temper in my emails. I listed out the issues with the plaster job and offered them the opportunity to come back. They sent Sami to do the work on Thursday and to be fair he was really good - although he was roughly 3 hours late. When he arrived he was honest and told me the job had actually been scheduled for him on the Monday and he was halfway through a job in Banbury when he got a call from Leah to advise he was required at my job - he was late because he had to finish the job in Banbury first. I felt bad for him as he also explained he was supposed to accompany his wife to the Dentist at 3pm which due to the office's error he could no longer do.
Claim your business profile now and gain access to all features and respond to customer reviews.
Advanced Damp is widely recognised as one of the market leaders in damp proofing and property care across the South East of England.
Our team of specialists provide advice and guarantee-backed repair treatments for damp problems.
Our services include:
Damp proofing
Rising damp
Damp Surveys
Basement & Cellar Tanking
Waterproofing
Mould removal
Condensation
Woodworm
Dry rot or wet rot infestations
Rendering
Our property care experts have over 30+ years of experience and offer fully refundable damp surveys.
We are open weekdays till 6pm and Saturdays till 5pm.
As the experts in our industry, Advanced Damp aim to offer exceptional service and the most competitive price for your needs. Over 10,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded.See more
