Thank you very much for your response. Couldn’t figure out how to respond to your response so I’ve had to make it as a different review. I would like to highlight a couple of things. There are no misunderstandings in this, the facts are as I have written in the previous post. Forwarded the payment and all the details as requested. And even if the process couldn’t be done in those 8 weeks, I would have understood it if anyone had said something because I also understand that it may be busy due to the many cases that the team may be dealing with, or perhaps, the institution has taken different steps towards my case or anything. I understand inconveniences happen. But why is it that when I ask for an update, I get ignored. You mentioned in your response to my uploaded review of booking a call due to a change in process. When did you state that “You need to book a call because there has been a change in process”? After months of no communication from your side, my calls and messages get ignored and then I receive a random link with no explanation and I’m supposed to magically know the reason that’s been sent to me. I also want to make it clear that my preferred method of communication is just WhatsApp alone which you’ve been aware of all this time. And in addition to all of this, time for the cifas marker expiry is fast approaching as well. And asking me to take this down doesn’t solve anything for me as a client, almost coming across as an attempt to silence me sharing my experience. And now I’m being threatened that my service may get terminated with no refund, labelling it as “lack of cooperation.” So all this time you didn’t send a message about lack of cooperation since you say I haven’t booked a call until now that I posted a review about my experience. And just a couple of minutes ago, I have received an email saying “Notice of breach of terms and conditions.” Surprising how all of a sudden you can reach out to your client. For me this begs the question of how are all of these people putting up 5 star rating reviews if they get ignored for months and months? Do they like being ignored for months and months? Are their cases actually getting solved? Are they even real? Who knows. I am just here to share how my experience has been with Advicifas. Thank you
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