Received so many emails and messages about full price free gifts with purchase. Thought I’d make a purchase earlier than needed as it looked like great value then I never received the free gifts as they ran out!!! They offered me 15% off my next order. Not a satisfactory offer as it looked like the gift was worth over $100.As a kerastase loyalty member I receive messages all the time about free gifts with purchase so I asked if they could substitute for their current promo but I received the same generic response and when I phoned them they were all busy, finally got through and they just kept saying the same thing - we can’t substitute gifts and said the 15% was their final resolution to the matter. Very disappointed by their customer service. I do not feel like a valued customer and definitely not a loyalty member. In hindsight I should’ve returned the products and repurchased!!! Terrible to deal with l!
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Kérastase luxury hair care products for men and women meet the needs of every hair type. Our active ingredients immediately deliver visible results.
