Absolutely worst online experience ever. I understand we are in the midst of a pandemic and what not but I feel like taking 2 weeks to "process" my order is absolutely ridiculous. And when I have called numerous times to try and resolve this and take the 10 dollars extra shipping charge off they give me generic answers and apologize for the inconvenience and state the extra 10 dollars will be removed. At this point I am SO disenchanted with Kerastase I will 100% be shopping around for a different luxury brand product to use on my hair.. So bravo for losing a LONG TIME customer due to your lack of caring about your customers or you're horrible customer service.
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Kérastase luxury hair care products for men and women meet the needs of every hair type. Our active ingredients immediately deliver visible results.
