Poor customer service on Aer Lingus flight EI3606 (Belfast City → Southampton). Discourteous, overbearing cabin crew.
I was travelling on Easter Sunday on the 17:25 flight, seated in row 13. I moved to row 18 as there were plenty of empty seats further back. I was then told, in a discourteous manner, to move to row 17 and return to my allocated seat for landing on the basis of “zone” requirements, as if I had done something wrong.
Later, after reclining my seat, a crew member seated behind me (row 18 — the same row I had moved to) shook her head in disbelief, as though I had encroached on her space.
After I fell asleep, I was abruptly woken by the same crew member, physically shaken, and told, “Did my colleague not tell you to move back to your seat?” When I replied I had been told to move on landing, she responded, “We’re landing now,” harshly.
I returned to my seat, only to be told to get up again and collect my bags.
The justification was “zone” requirements, yet my original seat was only four rows away, and disembarkation was a complete free-for-all.
I have taken this flight many times and have previously been encouraged by crew to move to empty seats, so the inconsistency is obvious.
This wasn't about professional procedure but simply about bolshy cabin crew on a power trip.
Claim your business profile now and gain access to all features and respond to customer reviews.
Aer Lingus is the Irish flag carrier, founded in 1936. In summer 2022, Aer Lingus will operate over 100 routes, flying to over 71 direct routes and to 62 destinations from Ireland to the UK and Europe. The airline operates 16 transatlantic routes from Dublin, Shannon and Manchester UK to North America and the Caribbean. Aer Lingus is a 4-Star airline, awarded by Skytrax, the international air transport rating organisation. Aer Lingus is a member of International Airlines Group (IAG), one of the world's largest airline groups. For more info, visit www.aerlingus.com.
Transatlantic Destinations from Ireland
New York, JFK
Newark, New Jersey
Boston
Washington, DC
Hartford, Connecticut
Philadelphia
Orlando, Florida
Miami, Florida
Chicago
Los Angeles
San Francisco
Seattle
Toronto
Transatlantic Destinations from Manchester
New York, JFK
Orlando
Barbados
See more
