We are scheduled to fly with the airline in less than 24 hours, traveling with an infant, and this has turned into one of the most stressful experiences we've encountered.
When we attempted to add our baby to the booking, the airline made an error with the infant’s name. As a result, their agents canceled the infant booking, issued a refund, and instructed us to pay again.
Since that incident:
we have not received a payment receipt,
we lost access to our booking on the airline's website,
and despite making 6 phone calls and spending over 6 hours on the phone, no one has resolved the issue.
Now, with less than 24 hours until departure and a baby in tow, we still lack written confirmation that everything is in order.
This predicament arose from the airline’s own mistake, and the absence of accountability, escalation, and urgency is incredibly disappointing.
Traveling with an infant demands reliability and clear communication — sadly, this has not been our reality.
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Aer Lingus is the Irish flag carrier, founded in 1936. In summer 2022, Aer Lingus will operate over 100 routes, flying to over 71 direct routes and to 62 destinations from Ireland to the UK and Europe. The airline operates 16 transatlantic routes from Dublin, Shannon and Manchester UK to North America and the Caribbean. Aer Lingus is a 4-Star airline, awarded by Skytrax, the international air transport rating organisation. Aer Lingus is a member of International Airlines Group (IAG), one of the world's largest airline groups. For more info, visit www.aerlingus.com.
Transatlantic Destinations from Ireland
New York, JFK
Newark, New Jersey
Boston
Washington, DC
Hartford, Connecticut
Philadelphia
Orlando, Florida
Miami, Florida
Chicago
Los Angeles
San Francisco
Seattle
Toronto
Transatlantic Destinations from Manchester
New York, JFK
Orlando
Barbados
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