I have officially given up on Aer Lingus. After years of being a loyal and proud customer, I am appalled by how far this airline has fallen in terms of customer service and operational integrity.
I attempted to change an existing booking to next Wednesday or Thursday. Despite the website claiming a change fee of only £35, the system refused to show any availability for those dates. However, when I searched for those exact same flights as a "new booking," they appeared immediately—at a significantly higher price.
It is clear that Aer Lingus is intentionally blocking existing ticket holders from accessing seats to force them into buying entirely new, expensive fares. Their "Manage Trip" tool is essentially a dead end once they have your money.
I have now booked my return trip with easyJet to Gatwick instead. It is a sad day when a budget carrier offers more transparency and better reliability than what used to be a premium national airline. I will be avoiding Aer Lingus at all costs in the future. They have gone completely downhill and are now absolute rubbish to deal with.
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Aer Lingus is the Irish flag carrier, founded in 1936. In summer 2022, Aer Lingus will operate over 100 routes, flying to over 71 direct routes and to 62 destinations from Ireland to the UK and Europe. The airline operates 16 transatlantic routes from Dublin, Shannon and Manchester UK to North America and the Caribbean. Aer Lingus is a 4-Star airline, awarded by Skytrax, the international air transport rating organisation. Aer Lingus is a member of International Airlines Group (IAG), one of the world's largest airline groups. For more info, visit www.aerlingus.com.
Transatlantic Destinations from Ireland
New York, JFK
Newark, New Jersey
Boston
Washington, DC
Hartford, Connecticut
Philadelphia
Orlando, Florida
Miami, Florida
Chicago
Los Angeles
San Francisco
Seattle
Toronto
Transatlantic Destinations from Manchester
New York, JFK
Orlando
Barbados
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