I made this booking on 25/01 using the payment plan option, with great anticipation and excitement for my upcoming trip to Sri Lanka. This journey was planned with high expectations, and I had been eagerly counting down the days.
However, I was suddenly informed that my reservation had been cancelled without any prior notice or clear explanation. This has caused me significant distress and inconvenience.
As a customer who chose to book through an agent, I did so with the expectation of receiving a reliable and professional service. Unfortunately, this experience has been extremely disappointing and reflects a lack of proper communication and responsibility.
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