I ordered a heated jacket from this company, believing it was based in the UK. Their website promised free returns with an enclosed label, but there was none. I tried to contact them, but their phone was off and emails went unanswered. After a week, I received an email asking for a photo, but it's been ten days without a response. My payment went to a company in a different country, and most reviews from customers feel scammed. I'm starting to think I won't receive any return instructions or a refund.
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