I’ve been with this provider for nearly a decade through my employment, contributing over $15K of my income. Initially, I didn’t utilize my insurance much, but when I finally needed it, I was consistently let down. To get reimbursed for vision costs, you must mail in your claim form, a rule that remains unchanged even in 2025. This seems designed to discourage benefit usage, revealing the company's priorities. Additionally, there are limited quality providers within their network, forcing you to settle for average doctors. The final straw was the severe breach of security regarding my personal data, as my information was shared without consent. This resulted in my twin brother's claims being billed against my insurance. Despite the chaos, they did eventually correct the situation, but only after countless hours on the phone. Their website is also poorly designed, making navigation difficult. I've decided to switch insurance providers this year.
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