This customer service experience was beyond horrible and frustrating. The first agent (Joel) I spoke with sounded as if he’d just woke up. He yawned multiple times while verifying my account. He even asked me the same question twice as if he hadn’t asked it before. He asked me the last four digits of my Affirm and I said, “Ok, please give me a second to get it.” Only about five seconds has passed and he obnoxiously said, “Helllllllo, are you here?!” At that point, I had taken all I could take and I asked to be transferred to a different agent.
The next agent wasn’t nearly as bad but he wasn’t good either. He spoke very fast and his phone kept going in and out so I had to continually ask him to repeat himself. It seemed like he was in a hurry to end the phone call. I told him the reason for my call and he immediately jumped to telling me that he would shut my account down. I let him know that I didn’t want to do that because my concern could have been worked out without going to that extreme. He didn’t resolve my issue and told me to just call back in the morning.
Lastly, I asked the second agent was there a way for me to complete a survey regarding the customer service call. He outright lied and told me I would receive a survey.
I like Affirm but that was truly a horrible customer service experience.
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