Update:The company contacted me and offered to remake the shades with the proper reverse roll option. The shades were an upgrade from the original ones I received. Hopefully they'll remove the reverse roll option from the items where it isn't available so someone else doesn't run into the same problem in the future. Original:I ordered three of their Blackout Roller Shades from their website. For all three shades, I specified the Reverse Roll option for a cleaner look, at a surcharge of $5. I received the blinds two weeks after placing the order and following the install instructions for reverse roll. When I tried to mount the shade, I realized that they screwed up all three shades and did a standard roll instead of reverse. They supposedly have a "100% Worry Free Fit Policy", so I contacted their customer support. They claimed that the Reverse Roll option wasn't available for the shade I ordered. What a bunch of BS! All that needs to be done is the fabric mounted to the core on the opposite side. Instead of offering to remake the shades, they offered a $25 refund. Oh, so generous of them, lol. Whomever they have working in production obviously doesn't care about following instructions and just does whatever to get the order out the door. Definitely won't be buying from this excuse of a company again.
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