In January ’22 (6 months before our departure date) we booked The Great Kenya & Tanzania PRIVATE Circuit - 13 Days Safari and Cultural Experience offered by Sunsets in Africa.FIRSTLY --We want to make it clear that WE HAVE NO COMPLAINT WITH OUR KENYAN DRIVER/ GUIDE. (His real name is Safari) Safari was informative, polite, and quite a good driver – he made sure we had a great vantage point to view the animals. All the other Kenyan drivers seemed to know and like him. We missed him once we entered Tanzania.The majority of our complaints are a result of Sunsets in Africa's subcontracting our PRIVATE tour to the lowest bidder: TOPHANSTANZANIAADVENTURE.COM The owner of TOPHANSTANZANIAADVENTURE.COM who also became our “guide” in Tanzania was named Hans. After we returned home, we researched Hans’ company and found that Hans’ offers a 12 day tour of Kenya & Tanzania (not 13) with a minimum of 5-6 people (NOT PRIVATE) for 1/3 $ of what we had paid to Sunsets in Africa. This explains A LOT! We blame both SUNSETS IN AFRICA AND TOPHANSTANZANIAADVENTURE.COM for this following, (condenced) negative review: >>>>Our tour was booked and paid for as a PRIVATE party of two, but upon meeting Hans he informed us that we would be traveling with another private party of 2! (Neither party agreed with that arrangement but we were stuck!) >>>>Our PRIVATE tour was also supposed to included nice 4* lodges (Yes, they were nice in Kenya) but when Hans himself took over in Tanzania he took us to a Tent cabin on the outskirts of Serengetti which had a picnic table for a restaurant/bar!! This was Not at all Similar to the Serengetti Serena Lodge on our itinerary!>>>>Hans was NOT a professional guide (he almost never had his radio on in the parks to communicate with the other guides and was always talking or texting on his phone instead of talking to/informing us) >>>>I inquired about the cost of a Night Game Drive and Hans told me that would cost $950.00 USD for 4 people. I declined saying it was out of my budget… Hans replied by asking “so what is your budget?” At that point I had a feeling there was a possibility of a scam so I ended the conversation. A few days later on day 7 of out tour, at Lake Manyara Lodge they offered a night drive for $55.00 USD per person!!! >>>>On day 11, Hans LEFT US STRANDED at our Lake Manyara Lodge until 4pm (1600 hrs.)! He wasted an entire day! >>>>>Instead of transporting us from Arusha to the Nairobi airport himself, Hans hired a man at the border w a VERY SMALL car to take the 4 of us and our luggage from the border to the Nairobi airport. (We had luggage on our laps! for several hours)>>>>We have gone on many private tours around the world, but never had a "guide" as rude, devious, and unprofessional as Hans of TOPHANSTANZANIAADVENTURE.COM .>>>>THE BEST TIP I WOULD GIVE THIS “GUIDE” WOULD BE “HANS GET OUT OF THE TOUR INDUSTRY!”
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