We booked Agarwal Packers and Movers expecting a smooth and professional moving experience, but the service has been deeply disappointing. Even though the company claims to follow a structured process, the execution was completely unprofessional.During unloading, they sent minimal and untrained labourers, which led to serious damage — one of the building’s heavy-duty glass panels was broken, and freshly painted walls were deeply scratched. When we called for help, no one from the management took responsibility. Our calls were either ignored or met with empty assurances. Since morning, the Jaipur head, Mr. Verma, said he would visit and resolve the issue but never turned up. Even the Kolkata head, Mr. Abhishek Sahu, failed to take any action.As a result, the building authorities stopped the unloading and warned us that we would be held liable for damages unless we arranged for proper manpower ourselves.To make matters worse, we had booked one 32-ft carrier for convenience and efficiency, but the company divided our consignment into three separate lots without informing us. Only the first truck has arrived; the other two are still missing. When we asked for a delivery date, the team shockingly said they could not track the vehicle. We had to check our own security camera footage to find the number of the second truck, after which they suddenly acknowledged, “Yes sir, it’s on the way — we’ve found it now.”Because of this extreme mismanagement, half of my belongings are still stuck in transit, and I have been forced to stay in a hotel for over a week, incurring additional expenses — all due to the negligence and disorganisation of Agarwal Packers & Movers.This experience has been unacceptable, especially given the premium price charged. Agarwal Packers & Movers may appear organised on the surface, but in reality, the service is careless, uncoordinated, and mismanaged. I would strongly advise others against using their services.
Claim your business profile now and gain access to all features and respond to customer reviews.
Agarwal Packers and Movers - DRS Group is one of India's Leading Packing and Moving service providers of India. Agarwal Packers and Movers offer world-class, high-quality packing and moving services, including home shifting, office shifting, domestic and international relocation, to name a few. Having a presence nationwide serving 100+ Cities across India, We are just one call away to serve the best for your moving needs.See more