Escalation – Discrepancy in Quotation by Mr. Rupesh Jadhav
On 29th March 2026 at 11:37, your agent Mr. Rupesh Jadhav committed a final quotation of ₹13,000 for my moving requirement. Shockingly, later the same day at 18:19, he deleted that message and raised the final amount to ₹15,750. This abrupt change, without any prior discussion or justification, is highly unprofessional and misleading.
When I sought clarification yesteday with his supervisor Mr. Datta, Mr Datta today admitted that he was not sure why Mr. Rupesh had given the earlier quote without consulting seniors. This clearly highlights a lack of transparency and accountability in your quotation process.
Such practices create confusion and erode customer trust in your organization’s credibility. As a customer, I expect:
• Written clarification on why the initial quote was altered.
• Assurance that such discrepancies will not occur in future dealings.
• Confirmation of the final approved quotation with clear terms and conditions.
I have attached two snapshots of the WhatsApp conversation that document this sequence of events. I request immediate intervention and a fair resolution for my scheduled shifting on 2nd April 2026. Now in such a short duration it actually created a chaos for my family.
Naveen Kumar
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Agarwal Packers and Movers - DRS Group is one of India's Leading Packing and Moving service providers of India. Agarwal Packers and Movers offer world-class, high-quality packing and moving services, including home shifting, office shifting, domestic and international relocation, to name a few. Having a presence nationwide serving 100+ Cities across India, We are just one call away to serve the best for your moving needs.See more