Made a phone call on Thursday to Agnew Belfast on. 12 Feb 2026 at 10 19am spoke to Amy who was to come back to me that day with the cost to carry out works. No return call back that day or the following day Friday 13 Feb . I made Eight number phone calls on Friday 13 at time starting 15. 46 each call rang so long with no answer to the attempted calls that disconnected. I phoned a much smaller repair shop ang got answered within seconds and was able to book my car in for the service works on Wed 18 Feb. If I could give zero to Agnew Mercedes I would , however I reluctantly gave 1 star . Totally disappointed with customer care at Agnew Belfast . Posted by S. Montgomery.
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