Was given a book in time of 11am for first service ... oil change and inspection . There was an intermitent issue with climate control to be addressed and documented at the time of booking. Car was not taken to workshop until well after noon. 4 and a half hours later still no car ! Approached staff to be told that issue with the climate control could not be solved and a part needed to be ordered. 2/3 working days . Staff member stated that car would be presentable in 10 minutes.... but I would have to return in a few days to have new part installed. Not acceptable at all . 1 hour drive form home 2 hours return journey ... wasted .Apologies to the young lady who served coffee ... she was great ...However other than that not 1 other person approached me in the 4 + hours I was waiting to enquire on my well being.VW need to up their game and not rely on sales figures rather to focus on present customer service .
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