Was on the phone to Skoda and I explained lane assist wasn’t working etc. I says might need a software update and before I could breathe she says that’s extra I says ok. So I booked in for 13-01-26 and I told the woman on the phone I just wanted to see what the fault was pay £120 so I could decide what to do next to fix the lane assist as there is only 20,000 miles on car and not working anyways I took time out of my day to drive up to the Agnew Skoda Mallusk 2 Mallusk Way Newtownabbey County Antrim BT36 4AA 028 9034 1077. I went in and awful customer services you could see they were not friendly no people skills. Never ever offered me a cup of tea or a glass of water. The blonde hair woman at the desk didn’t wanna be working there! Anyway I sat down only to be approached by a man and he says I had to leave the car all day I says the woman told me it was just to get diagnosed as I wasn’t sure what the fault was on this Skoda. My car they had to put 3 steering wheels on through warranty to fix this same problem. I told them I drove over 40 miles I wasn’t told to leave the car of as it’s only a computer diagnostic and I was booked in so it would only take 10 minutes he says there was 3 cars booked before me but I was booked in 10.15 it only takes a few minutes to scan any car . Anyway the bald man says I would have to sit 3 hours and I says are you wise I drove up here took time out of my day this is a disgrace! So I left and the woman rang me when I was driving home she tried to say it takes 3 hours for a computer diagnostic I says you never says I had to leave car of and come back I live in the countryside. She then booked me in and said it was £150? Up £30 pounds ? Anyways seems all ok when you go to the Agnew Skoda Belfast 1 Boucher Road Belfast BT12 6HR 028 9081 8018 they are more friendly offer you a cup of tea or a glass of water etc seems to be they are all happy getting the warranty jobs as they bill Volkswagen and get well paid they private work your treated very poorly. They should stand over the electrical stuff in all there cars like bmw in Belfast give my fathers car free software update from 2020 to the newer version of bmw apple etc they stand over second hand by the looks of things. Anyways I’ll see what the vibes are when I’m next up for a service on my Volkswagen. The Skoda car I’m very disappointed in them and they must make prices up from £120 to £150 and don’t say sorry for wasting my time and day. Patrick Russell
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