Recently took my 4 series to Bavarian Boucher due to a number of issues, I have a fully comprehensive BMW insured warranty. I received an extensive bill for the work required and warranty claim for the suspension system was denied due to a third-party rod tie end present (from a previous owner) I bit the bullet and over £2500 lighter and not having the car for 2 weeks I got the car back with the same knocking/clunking from the front end (clearly a road test was not conducted upon completion of work) I returned the car and it was advised that a full steering rack replacement was required, once again the warranty was denied due to 'aftermarket parts'. However, BMW warranty were happy to take the money for a policy which is clearly null and void! 4 weeks later my car is still making the same noise and I'm sitting with a £4000+ bill for a new rack. The dealership has not been helpful during this time, I've constantly had to chase; from emails to phone calls and sometimes not getting a response or an inadequate one. I didn't even receive a courtesy call to say the steering rack job was denied by the warranty, once again I had to chase the answer from them whilst my car was collecting dust. The case has been escalated to BMW UK complaints and I've complained directly to the BMW/Allianz warranty, this has been my first BMW and will be my last with the stress and inconvenience experienced this month. Regardless of the fact a non-genuine BMW tie end may have been installed at some point, I fail to see how this could cause an entire rack failure and I'm waiting on an written report from the warranty team on how this caused failure (ridiculous suggestion). According to one of Bavarian Boucher's technicians that I went on a road test with the first time, I asked him what did he think it was; front struts, tie ends, control arm, steering rack etc and he said it wouldn't be the rack as failure is very rare. The strange thing is, after contacting BMW parts, a repair kit does exist for the Thyssenkrup steering racks which would suggest they are prone to malfunction/failures even with BMW parts....Unfortunately I have to wait a few weeks before I can escalate to the Ombudsman but in this case I have no choice with the abhorrent service experienced.
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