My recent negative experiencePrior to a booked service appointment on 17th October, I was contact by a member of your sales team enquiring if she and her colleague 9Mr Oates) could meet with me to discuss my future intentions. A meeting was arranged for 8.30. I sat in reception from c8.15 to 11.00 and no one came to speak with me. When I was completing the paperwork on my service I mentioned all of this to the service operator (Chloe Finister - she was very helpful). She obviously said something because before I left at c11.10 a young lady came to speak to me. She was apologetic but assumed I would be happy to speak with her despite the fact that she and Mr Oates had not kept the appointment they had made for 8.30. As I had other things to do I had to decline. She apologised again and said she would get Mr Oates to ring me. A month later I am still waiting for that call. Your records will show that I have been a regular customer of Bavarian. It would, however, seem that you are ambivalent whether I continue to remain as one
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