had a doorbell that was not working and contacted American Home Shield to check whether this issue was covered under my plan.
Instead of giving me a clear answer, the customer service representative routed me directly to a vendor. No coverage confirmation, no explanation of charges — just transferred.
Later, I was charged a service fee, even though I never approved a covered service or repair. When I called back to dispute this, the response was unbelievable:
“You didn’t call us.”
That is completely false. I contacted AHS, followed their process, and was sent to a vendor by their own representative. Then they turned around and blamed me for it.
This is misleading, poorly managed, and unacceptable customer service. There is no accountability, no transparency, and no ownership of mistakes. You pay monthly for “peace of mind” and instead get denial, finger-pointing, and surprise charges.
Awful experience. Poor service.
I would never recommend American Home Shield to anyone. Save your money and stay away.
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