Worst company in the history of american home warranties ever!!! After waiting on hold for over an hour and a half, thrn they tell you that you need to call back the next day and go on hold for ANOTHER hour and a half while they try to contact the contractor. Not only are they incompetent and rude, they can't even speak English. When you ask them a question, they parrot the same line over and over. When you submit a claim, they work with shady contractors and then charge you a $100 per house call. When service isn't done properly, and you call to complain, they point fingers everywhere, and try to charge you another $100 to get another contractor out to correct the mistake the first contractor made. They offer you pennies on the dollar for the replacement of high end pieces in your home that break and then they try to run out the clock on your claims so that they don't have to pay out on it. They cancel the claim internally and blame the contractor. When you call to file a complaint, nobody ever gives you a straight answer, and when you ask for a manager, they tell you, "there's no one you can speak to, because they're all busy". When you try to escalate the case, their escalation department doesn't bother to take information correctly and then they hang up on you. Save yourself the headache, and of course - the money and go with Angie's list. You'd be better off
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