My experience trying to cancel my American Home Shield service has been absolutely ridiculous extremely frustrating. So much so, that I am contacting a state agency to file a complaint.
I made multiple good-faith attempts to provide notice of non-renewal, including sending four separate emails to customer service. None of those emails were ever acknowledged or answered.
When I attempted to cancel by phone, the automated voice system repeatedly misrouted my request, and I experienced excessive hold times. After finally getting through, I was transferred multiple times despite, received multiple incentives to not cancel all after I clearly stated that I did not want any retention offers and simply wanted to not renew my service contract.
This process felt unnecessarily difficult and time-consuming. Cancellation should be straightforward, especially when a customer clearly communicates their intent not to renew.
I hope American Home Shield improves its cancellation process and responsiveness to customer communications. At minimum, written cancellation requests should receive timely acknowledgment.
Some state agencies have sued AHS because of fraud, misrepresentations and kickbacks.
There difficult cancelation process should be on the list. Sirus XM was sued by New York for the same cancellation practices AHS practices.
Cancellation should be at least as easy of the enrollment process.
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