I have been a customer of American Home Shield for 2 years, and not a single issue has been properly resolved.
Issue 1 – Microwave (Fire Hazard):
My microwave started sparking and even catching fire when turned on. A technician visited FIVE times. Each time it would temporarily work for 2–3 months and then fail again. Every visit required a $125 service fee. After two years, the problem is still not permanently fixed. Instead of resolving the issue or replacing the appliance, I am repeatedly told to open a new service request and pay again. At this point, I could have bought a brand-new microwave for less than the total service fees I’ve paid.
Issue 2 – Wall Heater (Safety Concern in Winter):
My living room heater began increasing temperature on its own and would not shut off properly. Concerned about overheating or potential fire risk, we turned the breaker off completely. During winter, we are left without proper heating.
Multiple dispatches were opened. Contractors either:
• Could not diagnose the issue
• Did not know how the system was wired
• Closed the request without fixing it
• Or repeatedly canceled appointments without notice
(Washington Electrician Service Llc)
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