Terrible company. My dad who is 95 and has dementia has had an monthly autopay with AHS for 12 years. He relocated out of state a year ago and is now living in a facility. I recently gained control of his finances only to find out he's been paying for this subscription for the last year for no reason - he doesn't own a home anymore so need for warranties.
I called AHS and explained the situation and asked if he could be comped, as he is not of sound mind to be making these decisions about payments.
I told them I could send them proof of sale of his home, that shows the date of sale, and they said they don't accept documents for fear of having too much personal info on file. (?)
They said they would've comped him if they'd been alerted to his move earlier, but they weren't. This explanation makes no sense?
I told them he handled his own finances until recently. I didn't even know he was using AHS? How could I have alerted them to his move if I didn't know this company even existed until this past week?
I was surprised at their lack of humanity, given this situation. Can't imagine it's the first time this has happened?
Nothing like taking advantage of seniors.
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