ai-derm.com

Stay away

Stay away. This is definitely a scam. I will provide a detailed description of what happened but the gist of it is this: I paid for their premium plan. Did not get any of the promised results nor any information. Wasted a whole lot of time emailing them trying to figure out how I can get what I paid for. Now I'm set for monthly payments because they give you no way of canceling (by simply not sending you any account information). STAY AWAY. DO NOT SIGN UP FOR ANYTHING. YOU WILL REGRET IT. I SAW MANY OTHER REVIEWS BY CUSTOMERS WHO HAD A SIMILAR EXPERIENCE AS MINE. Here's a more detailed outline of how this saga unfolded for me:I paid for their premium plan and their website directed me right back to a page that asked me to sign up again. I received no confirmation emails nor any account information nor any of the promised results. I then checked my bank account and -sure enough- the charge was there already. This is despite the fact that I had still received no email confirmation, no account information nor any results from AI DERM (checked my spam folder and everywhere else under the sun). THEN I noticed on their website that they of course just renew subscriptions automatically every month. I had no way of canceling my subscription since I received no account information. The only evidence I had for the fact that I signed up for anything was the charge on my bank statement. I then emailed AI DERM and provided a detailed description of the problem. I also indicated that I want to cancel my subscription and that I had no way of logging into anything to figure out how to cancel. Their reply consisted of suggesting that I cancel by logging in my account. I then replied and said that this is precisely the problem BECAUSE I HAD RECEIVED NO ACCOUNT INFORMATION NOR LOGIN INFORMATION NOR ANY MEANS OF CHECKING ANYTHING ABOUT A PLAN. I had zero emails from AI DERM regarding this so-called account or subscription. They then sent me some account information and said I can cancel by going to my account settings (this took already 2 separate emails on my part and countless efforts to figure out what's going on). When I logged in, there was no plan information, no sbscription information and when I clicked on settings (which is what they suggested) it actually simply just ASKED ME TO SIGN UP TO A PLAN. There is nothing to cancel because there is no subscription. And yet there is a charge on my bank account! What a scam. I emailed them again but I'm pretty sure this is their game. They take advantage of vulnerable people who are probably having a moment of cancer scare and try to get them to sign up. And then they give you nothing in return WHILE MAKING SURE YOUR SUBSCRIPTION GETS RENEWED BY GIVING YOU NO MEANS TO CANCEL THAT SUBSCRIPTION. Please stay away. In my opinion, medical scams of this type are the worst of the worst and this is just cruelty and greed.

Date of experience: Dec 22, 2024