I hope you are doing well. I am writing to request an urgent review of a charge that appeared on my credit card, which I believe should not have occurred.I subscribed to your 14-day trial plan at US$2 on [insert date of subscription] with the understanding that the full US$20 monthly fee would be charged only after the 14-day period. Shortly afterward, I cancelled my Pro subscription well before the end of that 14-day trial.However, I discovered a charge of US$20 on my credit card, with the charge reference ch_3SKjVfLtUaKDxQEZ0sGcToOa, despite my cancellation.In view of the above, I kindly request you to:Confirm that my subscription cancellation was accepted before the trial period ended.Immediately reverse the US$20 charge and refund the full amount to my credit card.Provide written confirmation of the refund and cancellation for my records.
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