I enrolled in a full-year plan, but after using the product a few times, I realized it wasn't suitable for me and stopped using it shortly after. When the plan auto-renewed, I promptly requested a refund, explaining I hadn't used the product for nearly 11 months and had no plans to continue. Unfortunately, my refund request was denied. It's particularly disappointing since the company has claimed they refund the first renewal upon request. This was not my experience. Be cautious of the auto-renewal policy and don't rely on their advertised refund flexibility, as it may not be honored.
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