Within just six months of owning this controller, I’ve already experienced two separate issues—and now I’m being told I can’t have it repaired because I’m outside the three-month window, even though their own warranty terms say otherwise. According to the warranty, “Claims should be submitted within 30 days of detecting the defect” and shipping is covered by the company if the item is sent in within the first 90 days after delivery. To me, this clearly indicates that as long as I report the issue within 30 days of noticing it, the claim should be valid.What’s frustrating is that I followed these instructions, yet customer support refuses to honor the warranty, completely ignoring the written terms. A $200 controller should not have multiple problems in under a year, and when it does, the company should stand behind its product—not make the repair process as difficult as possible. The fact that they won’t even cover shipping after such a short time is incredibly disappointing.Overall, this has been one of the most frustrating warranty experiences I’ve ever had. I can’t recommend this product or the company based on how poorly they handle defects and customer support and the poorly build quality.
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Providing the most affordable competitive controllers with sharp design and high quality. Specially designed for esport players.
