I ordered a pair of shoes on the 1st of December. I was unable to obtain tracking information, and my emails went unanswered. I reached out via social media, and while they were initially responsive, I now feel like I'm receiving the same generic replies, sometimes in various languages. It's truly disappointing because I had been a loyal customer when they were under a different brand, but since the change, it's been a mess. I strongly advise others to avoid making purchases. I will also be pursuing formal channels to recover my funds.
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