airbnb.co.uk

1.3
1.3 Based on 598 reviews

...

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Tony Clark
Disappointed Twice This Year

After five years of smooth experiences, I've lost trust in bookings this year. Our accommodation was canceled just a week before arrival due to "issues with the property description." Thankfully, we found an alternative. Then, I made a booking for next year, but the host declined it, stating they only rent weekly from Saturday to Saturday, which was not mentioned in the listing. I entered my dates for four nights, and the property was marked as available. The host apologized but shifted the blame to the platform for the confusion. Now, we have no booking and are waiting for a refund that could take up to five working days. Very unimpressed.

1
Date of experience: Dec 06, 2025

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