airbnb.co.uk

1.3
1.3 Based on 598 reviews

...

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Misleading Practices

They charge high rates for calls to support, resulting in a £35 fee for a 5-minute call to the US without prior notice. I received a coupon for a booking that promised a full refund if canceled within a specific timeframe, but the platform refused to refund the £200 voucher, claiming it was non-refundable. They seem unaware of UK consumer laws regarding misleading conditions. Quite frustrating.

1
Date of experience: Dec 06, 2025

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