I requested support, receiving two responses within ten minutes. I didn't reply to the first, so they sent a follow-up, which felt unnecessary. Living in the UK, I found their timing inconvenient, as their reply came at 2 AM! Language barriers were evident, leading to misunderstandings and rude responses. I booked a weekend trip with my daughter that was later deemed invalid by the host, despite it being available. Overall, I feel the host is untrustworthy and the platform is more focused on collecting money than resolving issues.
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