As a long-time Superhost contributing significant revenue, I am appalled by the corporate support structure. The experience reveals a system that prioritizes automated responses over proper policy enforcement. The platform disregards documented evidence of guest fraud and provides unprofessional support reliant on AI rejections. They protect fraudulent guest behavior while failing to support valuable Superhosts. This highlights a severe systemic issue, as there is no protection when needed most. Urgent reforms in support management are necessary.
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