airbnb.com

1.4
1.4 Based on 418 reviews

Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable....

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Sammy Turner
Lack of customer service understanding

I contacted the platform with a general inquiry about an email address for property information. Despite providing my account details, I was told I couldn't speak to staff since it was my daughter's account. I was seeking general information to assist a friend, but my request was denied because it wasn't for myself. Some staff members seem ill-equipped to handle basic inquiries. Very dissatisfied.

1
Date of experience: Nov 24, 2025

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Business Details

  • Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.

  • language https://www.airbnb.com

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