I’ve used Airbnb for years, but this experience was unbelievable. I stepped on two rusty nails from a loose plank in my Airbnb, reported it immediately, and spent six weeks being passed from one department to another. Every time, someone new “reviewed the case,” apologized, and promised follow-up, then nothing.It felt like they were dragging things out until I’d give up. In the end, they offered $200 goodwill which is a joke, not because they took responsibility, but to close the case. The process was exhausting, untransparent, and made me lose all trust in their “community support.”It’s not about the money, it’s about accountability. I expected a company this size to take a guest’s injury seriously. Instead, I got polite delay tactics and no real resolution. I’ll think twice before ever booking through Airbnb again.
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