Gross Negligence and Complete Failure to Protect GuestsI am absolutely disgusted by how Airbnb handled my recent stay in Dar es Salaam, Tanzania. I booked a property that was completely unsafe and misrepresented — broken pipes, no wall or fence around the house, and zero security. I even provided clear video evidence showing:the damaged pipes inside the property,the host himself on camera at the location,the property’s open exposure directly onto the street,and proof that I checked out early due to these unsafe and false conditions.Despite this, Airbnb’s so-called Support Team dismissed all of my evidence, claiming it was “not sufficient.” That is absurd. I followed every step in Airbnb’s own Rebooking and Refund Policy, which explicitly promises guests protection and refunds when a listing is “significantly different from what was advertised” or poses “safety and health hazards.”Airbnb has failed to enforce its own policy. Instead, they’ve sided with a host who lied in their listing and put a paying guest at risk. Their investigation ignored facts, evidence, and common sense.This is not a small inconvenience — it’s gross negligence and a complete breakdown of accountability. Guests like me should not have to beg to be protected by a company that markets itself on trust and safety.If you’re booking through Airbnb — especially in countries with limited consumer protections like Tanzania — please be warned: once they have your money, you are on your own.I will never use Airbnb again, and I strongly advise others to think twice before trusting a company that refuses to uphold its own guarantees or protect its clients when things go wrong.
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