airbnb.com

1.4
1.4 Based on 418 reviews

Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Stacy and Laura
Needed to hire attorney bc air b n b changed policy and would not refund us

My co traveler Laura and I spent hours on the phone and spoke with multiple support agents and still do not have our issue resolved . We were told we could book with 2 separate cards and the way we do this is to do 2 payments on one card and then call air b n b and ask to reverse the second payment and pay with another card. When we tried to do this after the second payment processed , air b n b said they changed their policy and can no longer do this. An attorney will need to get involved to solve this issue since air b n b is not. Worst customer service I have ever been given in my life.

1
Date of experience: Oct 14, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.

  • language https://www.airbnb.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More