During a recent stay booked through Airbnb, my group was unable to access the confirmed accommodation due to a check-in issue. Despite multiple attempts to contact both the intermediary and Airbnb support, no timely solution was provided. We were forced to arrange alternative accommodation at our own expense, resulting in significant costs and inconvenience.Airbnb refunded the original booking, but only partially covered the additional expenses — even though they were directly caused by the service failure. I have submitted a formal complaint and reserve the right to take legal action if a full refund is not granted.🔴 Disappointing experience🔴 Slow and ineffective support in a critical situation🔴 Insufficient customer protectionI hope Airbnb improves its handling of urgent cases and offers more reliable safeguards for travelers.
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