Airbnb support team did not conduct a thorough investigation of my case and did not refund me the original amount promised even though I provided sufficient evidence. They only refunded me 30% of the 21 remaining nights I paid for and 0% of the 7 nights I stayed at the listing with noisy neighbors. I was originally promised 100% refund for the remaining nights and 30% compensation of the nights stayed. I had 3 nights of disrupted sleep because the neighbours violated quiet hours, making noise between 1-5am. Each night I could only sleep 2 hours. Then, when I reported that I have fallen sick due to the noise disruption, the support team said not to go off-topic and tried to minimize the terrible experience I had.I have been a loyal paying customer of Airbnb for more than 10 years, with a stellar track record of positive reviews as a guest. The way Airbnb support treated me has been the worse customer experience I have had at any product/service provider or company.
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