All aspects of Airbnb's service are disappointing: There was a wildfire in the area where we stayed. Luckily nobody was hurt, but the entire place including our stuff burned down. This was ca. a month ago now and Airbnb's customer service has handed us from team to team for help which ultimately we have nto received yet. Very big financial loss (plus a need to reorganize our entire holiday) and no help whatsoever from Airbnb. Very disappointing.
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