i love airbnb in all aspects, or i did.they have changed the cancellation policy for hosts so you no longer have the choice. i have been fighting for months now to get my strict cancellation policy back in place. around 15 conversation threads with airbnb customer support that make promises but their only intention is to close the thread and complaint down asap without knowing if the customer, host is finished. its so long, and needless. im a superhost and feel really let down by airbnb.THEY DONT HAVE A COMPLAINTS DEPT. i find this outrageous. Any other hosts fed up with how airbnb are treating them.
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