Bad experience! One button press and it’s over! Either the system provides too much hassle for a host to overturn and reasonably sort a situation or the host is unreasonable and Airbnb are supporting them taking money unreasonably!! I took a properly off the market for 2 whole days as booked it as the listing said full refund in 24 hours (my bad I took it wrong then and can’t check but obvs meant if cancelled within 24 hours) so when I cancel 2 days later and £73 is kept by them (booking 2 weeks away but as I said I only booked it 2 days before that so hasn’t been a mean person and held it for weeks and cancelled last minute) I message in minutes to say if I had known I would have changed date or just kept it as is and asked to do that - no I’m sticking policy and I’ve booked a cleaner?! Ok understand a bit but reasonable to just let me keep to that date then?? No apparently no. Airbnb support take over, nice person who is empathetic and makes u think they will help to resolve but all they do is ask the host and the host says no and that the only impact they can make, the rug is quickly whipped away and u realise its all a steadfast ‘computer says no’ So the host has £73 for nothing and could still book out the properly and I’m writing slating reviews as really feel the platform has issues and does not live up to other platforms that would offer more flexibility. If this host is transparent then obvs they don’t have many issues then I presume so why when one thing comes up they have no interest at all in resolving?? So wierd as the customer service people were very prompt, available on a Sunday and late evening - messaging and on calls….. but zero impact!
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