I am deeply disappointed with Airbnb’s handling of my case regarding a false and retaliatory guest review on my listing. Despite providing clear evidence of the guest’s fabricated claims and inconsistencies, and submitting multiple formal complaints, Airbnb has failed to remove the unfair review or respond to my concerns adequately.An Airbnb ambassador even called me to pressure a refund that was outside my cancellation policy, which the guest tried to use to bypass the rules. After refusing, the guest retaliated with a harmful review that threatens my Superhost status.Airbnb’s customer support repeatedly ignored my appeals, applying blanket decisions without proper investigation. My formal complaints were either dismissed or unanswered past the required timeframe. This has left me frustrated, with no recourse but to escalate externally.It is distressing that Airbnb, a platform I once trusted and worked with closely, allows retaliatory, unsubstantiated reviews to damage hosts’ reputations without fair process or support.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.