I never had any issues with Airbnb until I ran into a horrible host who never even met me, yet still wrote a completely false review saying I was rude, dirty, and had broken things - none of which actually happened. After reading other reviews, I realized this host pulls this stunt regularly (presumably to get compensation from Airbnb), and other guests said they’d been hit with the same random accusations out of nowhere. What shocked me most was Airbnb’s reaction: they didn’t support me, didn’t even try to find out what really happened, and simply told me they “allow freedom of speech,” even if a comment is totally incorrect, because they can’t verify it. After many trips with Airbnb, I guess statistically I was bound to run into one inadequate host, but the fact that Airbnb didn’t care at all was a huge disappointment - and from that point on, it’s been Booking.com for me. People in my environment were shocked about it too - I showed them my emails with Airbnb - so for them Airbnb is also never again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.