I think air bnb need to look at their review policy and customer service. Following a stay in Barbados our host posted a very agressive negative review saying we had lost keys and broken a tv…neither was true. As we were not contacted about these allegations (and air bnb have confirmed the losses were never notified to them by the host either)the first we knew about it was when a booking we had made and paid for was cancelled because the host read that false reviewDealing with customer support is a nightmare and despite twice following an appeal procedure against the review I am told they have to protect their hosts and we were unable to provide proof that we hadn’t lost keys and hadn’t broken a tv. It is an outrage that an organisation can print falsehoods publicly available without requiring any proof at all from their hosts even when a review is questioned …In fact it’s not only outrageous it is defamatory. The lack of a platform for guests to defend themselves before a review is made public is not acceptable. I note that their Trustpilot rating is very poor and hope this post serves as a warning to prospective guests.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.